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פניות שנשלחו דרכנו אל איתיחאד איירווייז

שם לקוחהודעת הלקוחתאריך
Hila PascalHello, reference 89EHGF I booked a round-trip ticket (departure and return) names- HILA PASCAL and OMER BEN EZRA . Since there has been a schedule change to my flight, I wanted to ask if it would be possible to convert the return flight into an Etihad travel credit. At the moment I am not sure about my return plans, and I might want to return from a different destination instead of Manila. Because of that, I would prefer to keep the value of the return ticket as credit so I can use it later to book another flight once my plans are finalized. Could you please let me know if this is possible and how it can be arranged? Thank you for your help.06/03/2026 בשעה 16:56
Goraly oritשלום רב, ברצוני לברר בנוגע לטיסה שברשותי יחד עם גורלי משה מתאילנד בתאריך 3/10. מספר ההזמנה הוא 7PVSJY. תודה מראש על העזרה, גורלי אורית05/03/2026 בשעה 17:24
AMOS BALCHASANהטיסה שלי חזרה לישראל בתאריך 03/03/2026 מבנגקוק בוטלה עקב המצב הביטחוני. בנוסף, יש לי טיסה נוספת ב-13 במרץ מישראל לתאילנד. סוכנות הנסיעות דרכה רכשתי את כרטיס הטיסה לישראל הציעה לי לבחור בין שתי אפשרויות: כרטיס טיסה חלופי או החזר כספי. בחרתי באפשרות של כרטיס חזרה לארץ, מכיוון שאני זקוק לתרופות שלי והן עומדות להיגמר תוך פחות משבוע. לאחר מכן, קיבלתי הודעה מבלבלת על כרטיס טיסה, אשר בטעות אישרתי מבלי להבין את תוכנה לעומק. זמני הטיסות ב-13 במרץ אינם אפשריים, שכן הטיסה היוצאת מישראל קודמת לטיסה הנכנסת לישראל, כלומר אין אפשרות שאגיע לישראל ואמריא חזרה. אבקש להקדים לי את הטיסה לישראל ביומיים שלושה, על מנת שאוכל לממש את הכרטיסים, בברכה, AMOS BALCHASAN05/03/2026 בשעה 16:04
מיכל מלכההגעצי לארץ ביום חמישי ומזוודה אחת לא הגיעה לי ניסיתי לשלוח מיילים ואף אחד לא חוזר אליי הבנתי שהמזוודה הגיעה אליכם אשמח שתישלחו לי אותה לאילת הטלפון שלי [טלפון צונזר] מיכל חייגצי ולא עונים..03/03/2026 בשעה 10:08
משה זאבישלום רב, אבקש לקבל החזר מלא על הכרטיס לטיסה לבנגקוק, שהייתה מיועדת ליום 1 במרץ 2026. מספר ההזמנה הינו RL2T-OSPK. בתודה, משה זאבי01/03/2026 בשעה 14:42
YeshaiHello, We have received official notice that our flight segment to Tel Aviv has been cancelled, while the segment to Abu Dhabi remains active. We would like to clearly state that we do NOT agree to travel to Abu Dhabi without a confirmed onward flight to Tel Aviv. We will not board a flight that leaves us stranded without a guaranteed connection to our final destination. Therefore, we kindly request written clarification on the following: 1. Are you offering a confirmed rebooking to Tel Aviv? If so, on what date? 2. If no confirmed onward flight is available, are we entitled to a full refund for the entire unused ticket (including all segments)? 3. While waiting for a confirmed alternative flight, are you providing accommodation, meals, and necessary assistance? 4. If we choose not to travel to Abu Dhabi due to the cancellation of the final segment, will this be processed as a full cancellation initiated by the airline (and not marked as “no-show”)? Please confirm our rights and available options in writing as soon as possible. Thank you.01/03/2026 בשעה 05:24
yoav davidiשלום מבקש סיוע בכיסה גלגלים בשדה התעופה להזמנה מס. 97zi3p כרטיס מס.6[טלפון צונזר]496 תודה24/02/2026 בשעה 11:41
Gad AradHello, I am unable to log into my Etihad booking account due to a block. As requested by your return email, I reset my password, but was not given the option to choose a new password. I have tried this several times and have been unsuccessful. I would like to ask for your help in opening the account. My name is Arad Gad [אימייל צונזר] my etihad guest card - 5[טלפון צונזר]3 Yours faithfully, gad arad17/02/2026 בשעה 14:57
Reuven NahmaniCan not pay online for extra baggage 10kg , allready tried 2 credit cards, and still can not. What to do cus i need 10kg more 794GAW - Nahmani16/02/2026 בשעה 05:55
avishai deraiשלום, יש לי טיסה מבוקעת לתל אביב בתאריך 25 בפברואר 2026. אני מעוניין להאריך את השהות שלי. האם תוכלו לעזור לי וליידע אותי מהן האפשרויות הקיימות? תודה מראש, אבישי דרעי08/02/2026 בשעה 14:45
חמדה מהדבהוספתי משקל נוסף לכבודה של 5 קילו וחייבו אותי בטעות ב162.5 במקום 81.25 דולאר. אבקש בכל לשון של בקשה לזכות אותי ב81.325 דולאר.05/02/2026 בשעה 10:44
noam keinanSubject: Formal Complaint – 6-Hour Delay of Connecting Flight EY400 (Booking Reference ______) Dear Etihad Airways Customer Relations Team, I am writing to formally submit a complaint and request compensation regarding a significant delay to my connecting flight with Etihad Airways. Flight details: Date of travel: 15 January 2026 Booking reference: ______ Flight EY596 Tel Aviv (TLV) → Abu Dhabi (AUH) Scheduled departure: 07:00 | Arrival: 11:55 Flight EY400 Abu Dhabi (AUH) → Bangkok (BKK) Scheduled departure: 14:15 Actual departure: approximately 20:00 At the time of booking, the connection in Abu Dhabi was presented as approximately two hours. In reality, the onward flight EY400 was delayed by nearly six hours, resulting in a total transit time of around eight hours. This was not a planned layover but a substantial delay to the connecting flight itself. The prolonged waiting time caused significant fatigue, inconvenience, and a clear negative impact on my overall travel experience, particularly given the length of the international journey. During the extended delay, no adequate assistance or compensation was provided. Given the material delay of the connecting flight, I respectfully request that this case be reviewed and that appropriate compensation be offered as a gesture of goodwill, such as a monetary refund, travel voucher, or loyalty points, in accordance with Etihad Airways’ customer service policies. I would appreciate your response at your earliest convenience. Kind regards Noam keinan [אימייל צונזר] [טלפון צונזר]04/02/2026 בשעה 15:04
Dean abbasFormal Demand for Compensation – Flight Delay, Missed Connection and Two-Day Loss (19 December) Subject Dear Etihad Airways Customer Relations Team, I am writing to submit a formal demand for compensation following a serious disruption to my journey with Etihad Airways on 19 December, which resulted in the loss of two full days at my final destination, Bangkok. Flight details: TLV → AUH | Scheduled departure: 07:20 (19 December) AUH → BKK | Scheduled departure: 14:20 (19 December) Due to a delay of the first Etihad-operated flight from Tel Aviv, I missed my scheduled connection in Abu Dhabi. Upon arrival, I was informed that the onward flight to Bangkok was cancelled, and I was rebooked on an alternative flight departing only at 21:00 on the following day. As a result, I arrived in Bangkok on 21 December at 05:55, instead of the originally scheduled arrival on 19 December, causing a loss of two vacation days. Attached are copies of my original and reissued boarding passes, which clearly show: The original itinerary The status “MISS” for the connecting flight The rebooking to a flight more than 24 hours later This documentation confirms that the missed connection was a direct consequence of the delay of Etihad’s initial flight. I was informed that the disruption was caused by weather conditions on the previous day. However, flights did operate on that date, and in any case, under the Montreal Convention, an airline is liable for damages caused by delay unless it proves that all reasonable measures were taken to avoid the damage. In this case, the extended delay and rebooking failed to reasonably mitigate the loss incurred. Therefore, I hereby demand compensation for: Loss of two vacation days Prepaid accommodation and related expenses Significant inconvenience, stress, and disruption to my travel plans I request financial compensation in accordance with applicable international aviation law and Etihad Airways’ obligations toward its passengers. Please provide a written response within 14 days from receipt of this letter. Should this matter not be resolved amicably, I will consider further steps through the appropriate aviation and consumer protection authorities. Passenger name: Din Abbas Booking reference (PNR): [ADD PNR] Affected flights: TLV–AUH–BKK | 19 December04/02/2026 בשעה 08:37
Nirit ToremI left my camera on board Etihad flight EY446 that landed in Manila (NAIA) on 12 January 2025. The item was left on the aircraft (not checked baggage). Under my seat 1f in the business section . Flight number: EY446 Date: 12 January 2025 Arrival airport: Manila (NAIA) Seat number: 1f Item description: canon Camera in a black case, my name and number are written inside. From that day im trying to get in touch with lost and found team or other human but the numbers writen in your site are not responsive. How can you help me?30/01/2026 בשעה 05:17
Tali Friedman ByrneAirways reference: [מספר אשראי צונזר]  I am writing to follow up on my inquiry sent on 1/7/2026, regarding compensation for flight EY415 cancellation affecting four passengers. As the deadline you specified (January 21, 2026) is tomorrow, I urgently need clarification on whether the compensation amounts offered - NIS 3,580 (bank transfer) or NIS 4,833 (credit voucher) - apply per passenger or collectively for all four passengers: Yair Byrne, Tali Friedman Byrne, Rom Byrne, and Niv Byrne. Under Israeli law, statutory compensation must be calculated per passenger. For four passengers, this totals NIS 14,320 (bank transfer) or NIS 19,332 (credit voucher). Additionally, if the credit voucher option applies to all four passengers, we request extending its validity from 12 to 36 months due to personal circumstances. Please confirm these points immediately so we can proceed before the deadline expires. Thank you for your prompt attention. Best regards,25/01/2026 בשעה 22:05
ester dekelw0uld like to put my troleyin in the belly of the plan i dont wont to wolk ar0und with for 10 houres airport abu dabi thenk you for your answer10/01/2026 בשעה 16:39
Shirli mairHi, I made a flight reservation in the name of Miss shirli mair - My Etihad Guest is 5[טלפון צונזר]2 . End I didn't receive a booking confirmation. Also I see that the flight seats I chose are occupied. Is this approved or not approved and do I need to make a new order?06/01/2026 בשעה 11:30
גלעד כהןשלום, הזמנתי כרטיס לטיסה לתאילנד בתאריך 8.1.26. מספר טיסה ghEY610 מספר כרטיס 6[טלפון צונזר]47 על שם גלעד כהן. שברתי את הקרסול באופן לא צפוי ועברתי ניתוח בתאריך 2.1.26. ביקשתי לבטל את הטיסה ולקבל החזר כספי. בברכה, גלעד05/01/2026 בשעה 17:47
אסתר דקלשלום רב, הזמנתי טיסה לטוקיו, יפן, אך טעיתי ביעד ואני צריכה להגיע לאוסקה. האם יש אפשרות לשנות את הטיסה לאוסקה? הטיסה מתוכננת לצאת מתל אביב ב-18 במרץ, ואני פתוחה לאפשרות לדחות אותה ביומיים אם יש צורך. תודה רבה. בברכה, אסתר דקל31/12/2025 בשעה 16:17
קלאודיו ברוך ליברמןטסתי ליפן עם אתיחאד , נשברה לי המזוודה , חזרתי מטוקיו ב 23/11 , מילאתי טופס במשרד אתיחאד בנמל תעופה בן גוריון , מס' TLVEY1215831/12/2025 בשעה 10:29
מוריאלהיי רציתי לדעת כמה עולה לנו להאריך טיסה חזור ב3 ימים?29/12/2025 בשעה 11:37
Oded AbramovichDear Etihad Airways Customer Service Team, Regards: Booking No. 85LEY4 I am Oded Abramovich. I have purchased a return flight from Bangkok to Tel Aviv with a connection in the UAE from you. During our last two days in Bangkok (19-20/12/25), my wife and I developed a very bad stomach ache and were not feeling well. Due to our condition, we self-medicated with medication we brought from home and were in a state of extreme exhaustion and physical weakness. During this period, we received several messages from Etihad regarding a delay to flight EY401 - first one delay, then another. In our weak and exhausted state, the changing schedule caused significant confusion, which led us to arrive at the airport after the flight had taken off. Being stuck at the airport, feeling very unwell, exhausted and tired, we wanted to get home as quickly as possible, without stops and without delays. We had to book a last-minute flight with another airline to return to Israel. We were at the airport for 12 hours and had to rent a rest room, small and cramped and without toilets... We suffered a lot! We ask you to show flexibility and empathy in light of these exceptional circumstances. We would be happy to receive a refund for the flight we missed or a travel credit to use on a future flight, as we still want to choose Etihad for our next flight. Booking details: PNR: 85LEY4 Flight: EY401 (20/12/2025) Passengers: Oded Abramovich and Rivka Abramovich Thank you for your time and review of our request. Best regards, Oded Abramovich [טלפון צונזר]28/12/2025 בשעה 18:14
נוי קוטלרHeyy i have a flight in 24 dec from india to israel i have speaker jbl partybox110 He with litihum battery 160wh there is any chance to send it with me the battery is inside the speaker21/12/2025 בשעה 23:20
Noy kotler21/12/2025 בשעה 23:18
NIR HIMLICHשלום רב לשירות הלקוחות של איתיחאד איירווייז, אני נתקל בקושי לאפס את הסיסמה באפליקציה ולא מצליח לבצע את הפעולה. אשמח לעזרתכם בנושא. תודה מראש, ניר הימליך20/12/2025 בשעה 21:09
NIR HIMLICHלא קיבלתי קוד בזמן ההרשמה לאפליקציה. אני לא יכול להיכנס לאתר. לא יכול לאפס סיסמא. אני נדרש כל הזמן ל : "ETIHAD GUEST מה לעשות?20/12/2025 בשעה 21:05
MOTI GUEDJ NAVA TAMIRGood morning friends FILE REFERENCE - TLVEY12389 / 15.12.25 I returned on flight EY401 from Bangkok to Tel Aviv via Abu Dhabi Unfortunately, my suitcase arrived completely broken on the sides and one wheel broke Attached is a report I received in Tel Aviv I would appreciate it if you could make sure that I receive a new suitcase instead of the damaged one Thank you for your service Moti16/12/2025 בשעה 10:08
מאור לויהיי טסתי איתכם מישראל לאבו דאבי ב01:00 בלילה שעון ישראל והמשכנו לתאילנד פוקט בטיסה של השעה 08:40 הגענו לפוקט ויש לנו בעיה אם כניסה לפוקט של אחת מהנוסעות אשמח לעזרה דחופבה14/12/2025 בשעה 15:18
Hani alheibam writing regarding a missed connection in Abu Dhabi involving three passengers on a single ticket booking. Our inbound Etihad flight from Phuket to Abu Dhabi was delayed by approximately 30 minutes, which caused us to miss our connecting flight to Israel, as the gate had already closed. This was a protected connection sold by Etihad, with a scheduled connection time of 1 hour and 50 minutes, and the missed connection was not due to any fault of ours. After waiting for over one hour at the airport without being provided with a timely rebooking solution, we were forced to purchase three replacement Etihad tickets at our own expense in order to reach our final destination. These tickets were purchased using the same credit card. We respectfully request full reimbursement for the three additional tickets, as this situation was caused by an Etihad operational delay and lack of timely assistance. Please find attached all relevant documents, including the original booking, boarding passes, and receipts for the replacement tickets. We look forward to your prompt review and resolution of this matter. Kind regards, Hani Alheib Ticket numbers: 1. Mr.Hani Alheib, Card number: 6[טלפון צונזר]26 2. Dr. Adi Heib, Card number: 6[טלפון צונזר]27 3. Mr.Mohammad Heib, Card number: 6[טלפון צונזר]28 Phone: [טלפון צונזר] Email: [אימייל צונזר]11/12/2025 בשעה 15:23
Eyal VismanHi dear, I have a flight ticket that I bought from your company for 02 DEC, 2025 (this Tuesday) I know its short notice, but I lost my 17 year- old daughter to a serious illness two months ago although I bought the flight ticket after her death, but her death cant get out of my head and my conscience won't let me fly . i appeal to your heart and ask for your help in postponing my ability to fly with your company to a date when I can fly with a true desire , or if you can credit me and give me the option of booking a flight with you in the future , because now I am unable to do so I will appreciate your response and your assist here , its very important for me see the attached patriciate death + flight ticket30/11/2025 בשעה 12:27
MERAV AVITALABITBUL⸻ Hello, Yesterday, on 26/11, I flew with Etihad to Abu Dhabi and then to Pakt. Flights EY600 and EY412. On Tuesday morning, I upgraded the seats by paying an additional $105 for extra-legroom seats for myself and my husband. When we boarded the flight, it turned out that the seats I selected — which in the aircraft image clearly appeared as seats with extra legroom and bulkhead positions — were not as presented. We were forced to sit in regular seats on both flights. My husband holds a disability card and suffers from back and leg problems, and because of the poor seating situation, he experienced significant pain and even missed a full day of our trip due to needing to remain in the hotel. I paid $17 for each upgraded seat (a total of $34 for both of us) on flight EY600, and an additional $35 per person for the upgraded seats on flight EY412. We notified the flight attendant immediately after boarding, but she was unable to assist. The same situation happened to three additional passengers seated near us. I also want to tell you that I didn’t get a recied until now. I onley see tha payment in my credit card. Therefore, I kindly request a refund of the amount paid. My name is MERAV AVITAL ABITBUL.30/11/2025 בשעה 10:25
eli avitanHi. On 25.11.25 I returned on flight 0411 from Phuket to Abu Dhabi which departed at 9:05. I flew in business class and I don't remember the seat number. I forgot my sunglasses and I would like to know if you found them. Best regards, Eli Avitan28/11/2025 בשעה 02:26
revital butaשלום רב, מספר מקרה: 251[טלפון צונזר] אני נתקלת בקושי להעביר את פרטי חשבון הבנק שלי לצורך קבלת ההחזר הכספי. לא קיבלתי קישור ואין לי אפשרות להעלות קבצים למערכת שלכם כבר מספר ימים. אודה לעזרתכם בנושא. בברכה, רוויטל בוטא16/11/2025 בשעה 10:47
אלאאשלום, יש לי טיסה בקרוב מאוד עם אתיחאד וכרטיס הטיסה שלי מציג מזוודה של 7 ק"ג. האם אני יכול לשאת תיק גב קטן כחלק מאותו כרטיס טיסה, ליד התיק הזה? משמעות הדבר היא להקפיד על 7 ק"ג של מטען , אך לשאת תיק גב קטן המכיל חפצים אישיים קטנים, האם מותר או זה עלול להיות בתשלום09/11/2025 בשעה 00:17
tzachi poratHELLO, WE FLY WITH OUR THREE CHILDREN- 8,11,14 YEARS OLD . OUR MIDDLE BOY IS WITH DISABILITY. PORAT FAMILY. FLIGHT EY598. REFERENCE NUMBER SV4WA0 WE WOULD LIKE TO SIT IN THE PLANE ALL TOGETHER ,SO THE CHILDREN WON'T BE ALONE SIGALIT AND TZACHI PORAT [אימייל צונזר]05/11/2025 בשעה 16:36
Mohie dakaרכשתי חבילה עם ביטול חינם של טיסה אני מועניין לבטל את הטיסה מבחריין לאבו דאבי ב6.8.25 מספר הזמנה 78S16S04/08/2025 בשעה 12:30
Shlomit ken drorSubject: Urgent Request – Mishandled Booking and Flight Reinstatement Dear Etihad Airways Customer Service, I am reaching out following a long and frustrating exchange with the travel agency GoToGet, through whom I originally booked my flight. The agency is refusing to take responsibility for the mishandling of my reservation and is shifting the blame to Etihad, claiming that you did not provide them with an option to rebook the flight after it was canceled. As a result, they told me that the only option was to cancel the booking and process a refund. This is unacceptable. Etihad has now resumed flights from Tel Aviv, including the exact original flight I had booked — proving that there was no valid reason to cancel our reservation in the first place. Therefore, I am demanding that Etihad take responsibility and reinstate our original flight booking, or at the very least provide us with equivalent tickets under the same conditions and price. This situation has caused significant stress and financial damage, and I expect it to be resolved immediately. Sincerely, Shlomit Ken Dror27/06/2025 בשעה 00:44
Regev gevaSubject: Request for Clarification Regarding Cancelled Flight Reservation 7NLEV4 Dear Sir/Madam, Following your notification regarding the cancellation of our reservation (Reference Number: 7NLEV4), and in order to make the necessary arrangements concerning our hotel and tour cancellations, we kindly request clarification on the following matters: Is the cancellation of the reservation final, or is there a possibility it will be reinstated? Do you intend to offer us any alternative options? What is the status of our return flight from Phuket to Tel Aviv on July 20, 2025? If no immediate solution is available, I would like to request a full refund for the entire booking. I would appreciate an urgent response so we can plan accordingly. Thank you in advance, Regev Geva23/06/2025 בשעה 18:26