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פניות שנשלחו דרכנו אל איתיחאד איירווייז
| שם לקוח | הודעת הלקוח | תאריך |
|---|---|---|
| Shlomit ken dror | Subject: Urgent Request – Mishandled Booking and Flight Reinstatement Dear Etihad Airways Customer Service, I am reaching out following a long and frustrating exchange with the travel agency GoToGet, through whom I originally booked my flight. The agency is refusing to take responsibility for the mishandling of my reservation and is shifting the blame to Etihad, claiming that you did not provide them with an option to rebook the flight after it was canceled. As a result, they told me that the only option was to cancel the booking and process a refund. This is unacceptable. Etihad has now resumed flights from Tel Aviv, including the exact original flight I had booked — proving that there was no valid reason to cancel our reservation in the first place. Therefore, I am demanding that Etihad take responsibility and reinstate our original flight booking, or at the very least provide us with equivalent tickets under the same conditions and price. This situation has caused significant stress and financial damage, and I expect it to be resolved immediately. Sincerely, Shlomit Ken Dror | 27/06/2025 בשעה 00:44 |
| Regev geva | Subject: Request for Clarification Regarding Cancelled Flight Reservation 7NLEV4 Dear Sir/Madam, Following your notification regarding the cancellation of our reservation (Reference Number: 7NLEV4), and in order to make the necessary arrangements concerning our hotel and tour cancellations, we kindly request clarification on the following matters: Is the cancellation of the reservation final, or is there a possibility it will be reinstated? Do you intend to offer us any alternative options? What is the status of our return flight from Phuket to Tel Aviv on July 20, 2025? If no immediate solution is available, I would like to request a full refund for the entire booking. I would appreciate an urgent response so we can plan accordingly. Thank you in advance, Regev Geva | 23/06/2025 בשעה 18:26 |