כאן מרוכזות 17 פניות אנונימיות שצרכנים שיתפו על אייר אינדיה דרך שירות פלוס. הטקסט הוא מה שהלקוחות עצמם כתבו — אנחנו רק מסירים אוטומטית פרטים מזהים.
גם לכם יש בעיה מול אייר אינדיה?
פתחו פנייה ואנחנו נשלח אותה לערוץ הנכון ונעקוב אחרי התשובה.
התלונות האחרונות
1–17 מתוך 17Refund Request - Cancelled Flight AI140 - PNR: [פרטים אישיים צונזרו] To Air India Customer
Subject: Refund Request - Cancelled Flight AI140 - PNR: 7VLNBA To Air India Customer Service, I am writing to inquire about a refund for my flight from Tel Aviv (TLV) to New Delhi (DEL), originally scheduled for April 13, 2026. This flight was cancelled due to the security situation and the conflict with Iran. I would like to know the current status of my refund and the estimated timeframe for the funds to be credited back to my account. Flight Details: Passenger Name (as it appears on passport): Ori Yosef Kimchy Flight Number: AI140 PNR: 7VLNBA Ticket Number: [הוסתר]505 Thank you for your assistance. I look forward to your prompt response. Sincerely, Ori Kimchy
בקשה להחזר כספי
Our flight from Delhi to tlv on 12 march was canceled by air india Our ref no is 8GYFWQ For both tickets. We tried to get refund but we can't complete the documents. We need your help .
פנייה בנושא שירות
Hello, I am Ayelet Kochavi Samslik, and I was supposed to fly to New Delhi, India on March 29, 2026. Confirmation number: 9YOSR7 I received an email stating that my flight to India has been cancelled.What does this mean? And is my flight from New Delhi to Tel Aviv on April 20, 2026 also cancelled? If I am not flying to India, there is no need for the return ticket to Israel. I would appreciate clarification.
פנייה בנושא שירות
שלום, הבת שלי אמורה לטוס בתאריך 6 במרץ 2026 מג'איפור לישראל. לאור המצב הנוכחי, אשמח לדעת מה המשמעות מבחינתכם. תודה, Hello, My daughter is scheduled to fly from Jaipur to Israel on March 6, 2026. Given the current situation, I would like to know what this means for you. Thanks, Det דט
בקשה להחזר כספי
שלום, הזמנתי לבת שלי כרטיס טיסה באייר אינדיה מהודו לישראל. הטיסה אמורה לצאת מחר לפי המסלול הבא: 1. גואה>>דלהי 2. דלהי>> תל-אביב. קיבלנו מייל ובו עדכון על ביטול הטיסה מדלהי לתל-אביב בעקבות המצב הביטחוני. בעקבות ביטול הטיסה, הבת שלי לא תוכל לנסוע לדלהי, כיוון שאין לה לאן לנסוע משם. מבקשת את עזרתכם בביטול הטיסה הפנימית, מגואה לדלהי וכן מבקשת לקבל החזר כספי מלא על כרטיס הטיסה כולו. כרטיס הטיסה מצורף
בעיה בהזמנה
בהמשך למייל הקודם, זהו מספר ההזמנה הנכון: 8RNQVK. תודה רבה, שיר דואני.
בעיה בהזמנה
שלום, יש לי שתי בקשות: 1. אני מעוניינת להזמין כרטיסי טיסה מתל אביב לדלהי בתאריכים 23 או 24 במרץ ועד 15 או 16 באפריל, עבור מבוגר אחד וילד אחד. לאחר הנחיתה בדלהי, אני מחפשת טיסות פנים לדרמסאללה עבור 4 מבוגרים וילד אחד וכמובן טיסה חזרה לדלהי ומשם לישראל 2. יש לי הזמנה קיימת עבור 2 מבוגרים עם קוד הזמנה 8RPASU, כשהחזרה לארץ מתוכננת ל-24 במרץ. אני מעוניינת לדחות את החזרה ל-16 באפריל ולחזור יחד עם המבוגר והילד. אשמח לדעת מה תהיה העלות לשינוי זה. תודה מראש על העזרה. בברכה, שיר דואני
בעיה בהזמנה
שלום רב, הזמנתי כרטיס טיסה לגואה עם עצירת ביניים בניו דלהי. כעת, המסלול שלי השתנה ואני מעוניינת לבטל את הטיסה לגואה ולהישאר בניו דלהי. בנוסף, אבקש שהמזוודות שלי ירדו יחד איתי בניו דלהי ולא ימשיכו לגואה. תודה על העזרה, אדר אוחנה
פנייה בנושא שירות
i need aflight ticket to new delhi from 1-3-26 till 4-3-26 i can not do it alone
פנייה בנושא שירות
Hi. If I want to upgrade my regular flight to Bangkok round trip to business, how much money do I have to add to business?
בקשה להחזר כספי
Dear customer service department Air India, On April 14, 2025, we made booking number 944782 (Airline booking reference: TDJF8L) for a flight from Thailand to Israel, with a connecting stop in Delhi, India, scheduled for April 23, 2025. The total cost of the booking for two passengers was 990$ (3,787.54 ILS) . Due to an advancement of the connecting flight time made by your company, our flight was effectively cancelled. We were not provided with any prior notice of this change and were forced to discover it on our own, by coincidence, which caused significant harm to our ability to prepare and obtain an alternative solution in real time. At this stage, we are not requesting compensation for the distress and the fact that we had to urgently search for a return flight to our home country at the last minute, but only the refund to which we are legally entitled. We were informed by your representatives and by the supplier that we are entitled to a full refund. however, to date despite the passage of considerable time and repeated inquiries over the past months no refund has been received, nor have we received any substantive response resolving this matter. This conduct is unreasonable and constitutes a failure to meet your obligations toward your customers. Therefore, we hereby formally demand the transfer of the full refund in the amount of 990$ (3,787.54 ILS) within 14 days from receipt of this email. Should payment or a satisfactory response not be received within this timeframe, we will be compelled to pursue all available legal remedies, including initiating legal proceedings and filing complaints with the relevant consumer protection and civil aviation authorities, without further notice. We request your immediate attention to this matter in order to resolve it promptly and avoid such actions. Sincerely, Nicole Kaida Adar Ben Nissan
בקשה להחזר כספי
Dear customer service department Air India, On April 14, 2025, we made booking number 944782 (Airline booking reference: TDJF8L) for a flight from Thailand to Israel, with a connecting stop in Delhi, India, scheduled for April 23, 2025. The total cost of the booking for two passengers was 990$ (3,787.54 ILS) . Due to an advancement of the connecting flight time made by your company, our flight was effectively cancelled. We were not provided with any prior notice of this change and were forced to discover it on our own, by coincidence, which caused significant harm to our ability to prepare and obtain an alternative solution in real time. At this stage, we are not requesting compensation for the distress and the fact that we had to urgently search for a return flight to our home country at the last minute, but only the refund to which we are legally entitled. We were informed by your representatives and by the supplier that we are entitled to a full refund. however, to date despite the passage of considerable time and repeated inquiries over the past months no refund has been received, nor have we received any substantive response resolving this matter. This conduct is unreasonable and constitutes a failure to meet your obligations toward your customers. Therefore, we hereby formally demand the transfer of the full refund in the amount of 990$ (3,787.54 ILS) within 14 days from receipt of this email. Should payment or a satisfactory response not be received within this timeframe, we will be compelled to pursue all available legal remedies, including initiating legal proceedings and filing complaints with the relevant consumer protection and civil aviation authorities, without further notice. We request your immediate attention to this matter in order to resolve it promptly and avoid such actions. Sincerely, Nicole Kaida Adar Ben Nissan
פנייה בנושא שירות
Dear Air India Customer Support Team, I am writing regarding my booking, as my flight was cancelled and I need assistance in arranging an alternative flight. PNR : AI9540 I am currently traveling from Israel to India. My original itinerary included a flight from Israel to Delhi, followed by a connecting flight from Delhi to Goa. Due to the cancellation, I am unsure how my journey will continue and would appreciate your guidance. Specifically, I would like to know: • What alternative flight options are available for me • When the replacement flight is scheduled (date and time) • Whether my checked baggage can be transferred smoothly from the flight arriving in Delhi to the onward flight to Goa At this stage, my main concern is to simply understand how and when I can continue my journey with minimal disruption. Please let me know if you require any additional details from my side, such as my booking reference (PNR) or ticket number. Thank you very much for your assistance. I look forward to your prompt response. Kind regards, Amit
בעיה בהזמנה
היי, הזמנתי 2 כרטיסים להודו דרך האתר של air india ובסיום התשלום הופיעה לי ההודעה: Receipt could not be sent Your receipt could not be sent to [הוסתר] again later or please contact our call center. התשלום עבר ואושר, אבל הכרטיס עדיין לא הונפק. מספר ההזמנה שלי הוא: 835LED תאריך הטיסה: 28/02/2026 אבקש את עזרתכם בהנפקת הכרטיס או בהנחיות מה לעשות הלאה. תודה מראש (מצורפים קבצי אישור ההזמנה שלי)
פנייה בנושא שירות
Hello, you have changed the flight time from cok to Delhi on 24/02/26 when its arrival is 15:30 and I have a connecting flight at 16:30 to Israel. I don't think I will be able to make it, so I would like to bring the flight from Kutaisi forward to 07:30 in the morning on 24/02. I would appreciate your help. no. 7y5qpd
פנייה בנושא שירות
Hi, I have a reservation for flights from Tel Aviv to India and back (Reservation No. 8IV77P). You recently sent me schedule changes for the flights from COK to DEL and from DEL to Bengaluru. These new flight times do not suit me; therefore, I kindly request to cancel all flights in this reservation — from TLV to Bengaluru and from COK back — without any cancellation fee due to the schedule changes. Thank you for your understanding, Dganit Dor [הוסתר] [הוסתר]
בקשה להחזר כספי
Dear Air India Customer Service, I am writing regarding my booking [1[הוסתר]/PNR], for the flight from Delhi (DEL) to Tel Aviv (TLV) that was cancelled by the airline. Since this cancellation was not initiated by me, I kindly request one of the following options: 1. Rebooking me on the next available flight from Delhi to Tel Aviv at no additional cost. 2. Providing a full refund for the cancelled flight. Please confirm the solution as soon as possible, as I need to secure my travel plans accordingly. Thank you for your assistance. Sincerely, Aluan Kayam
עוד על אייר אינדיה
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