מבוסס על 21 פניות גולשים
פילוח רגשות של לקוחות על פי סוג פנייה:
הנושאים שחזרו הכי הרבה:
תלונה לדוגמה:
Subject: Formal Compensation Claim – Denied Boarding During Return Journey Booking Reference: AVVWLZ Dear Sir/Madam, I am writing to submit a formal compensation claim regarding a serious incident that occurred during our return journey with Emirates / flydubai under booking reference AVVWLZ. Our return itinerary was booked as one single confirmed ticket, traveling from Ho Chi Minh City to Tel Aviv via Dubai on 20–21 December. The first return flight EK0393 (Ho Chi Minh City – Dubai) arrived in Dubai as scheduled. However, during the transit at Dubai International Airport, we were unexpectedly informed that there were no available seats on our connecting flight EK2120 (Dubai – Tel Aviv). We were also told that we had not completed check-in, despite the fact that: • The entire journey was issued on one ticket • The flights were operated under a codeshare agreement between Emirates and flydubai • No instructions were provided to complete a separate check-in • Seat availability and passenger protection during transit are the airline’s responsibility As a result, we were denied boarding and rebooked on a later flight, which caused a significant delay. This situation forced us to incur additional expenses, including: • Hotel accommodation • Meals and local transportation • Serious disruption to our work and personal obligations due to the delay This incident was not caused by any fault or negligence on our part. We complied with all travel requirements and arrived on time for our connecting flight. Accordingly, we hereby request: 1. Full financial compensation for the denied boarding and delay 2. Reimbursement of all additional expenses incurred (hotel, meals, transportation) 3. A written explanation clarifying the reason for the denied boarding on a confirmed ticket We expect this claim to be handled in accordance with airline passenger rights and Emirates/flydubai policies. All supporting documents, boarding passes, and receipts can be provided upon request. We look forward to your prompt response and a fair resolution of this matter. Yours sincerely, Hibat Darawsheh On behalf of all passengers
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מעודכן על פי הפניות בטפסים שנשלחו דרכנו
| שם לקוח | הודעת הלקוח | תאריך |
|---|---|---|
| ifat hikri | Hello, We are three families who booked flights almost a year ago and we do not want to lose our plans due to the current situation. It seems that our flight on 14 March is currently suspended and we have been advised to contact you. We purchased Flex tickets and do not wish to receive a refund or vouchers. We kindly request: 1. Priority to remain on the 14 March flight if it operates. 2. If the flight is cancelled, we request an alternative flight for all passengers as soon as the skies reopen. We would appreciate a prompt response confirming our options | 05/03/2026 בשעה 19:52 |
| naomi benel | שלום, אשמח לדעת מהו הסטטוס של הטיסה שלי בתאריך 8.3, מספר טיסה 2471. מספר ההזמנה שלי הוא wzzwrg. תודה מראש על העזרה, נעמי בנאל | 05/03/2026 בשעה 19:42 |
| Ofer Gilor | מס הזמנה RJG7LS מבקש קדימות בשיבוץ לטיסות ברגע שאתם מתחילים לעבוד על הקו. בתודה. עפר גילור | 05/03/2026 בשעה 11:58 |
| Shamira Iancu - Nuriel | Hi, Our flight to Tokyo on March 3rd was cancelled. IEDIP2 We just want to know if we can change the dates to a later month such as May, or do we have to get a refund? | 04/03/2026 בשעה 15:01 |
| shlomo shlomi | Hello, I wanted to know what is happening with my flight to Bangkok on 12.3, reservation number DUEPAS. I also wanted to know what my cancellation and change options are and how long before the flight I can cancel or change. Thank you very much. Please get back to me as soon as possible. Thank you. | 03/03/2026 בשעה 11:58 |
| משה שוקרון | היי היתה לי טיסה בשבת הזמנה kpt4yn שהתבטלה אני רוצה להזיז את התאריך לחודש אוקטובר | 02/03/2026 בשעה 11:10 |
| MARK KAPILYAN | Dear Sir/Madam, Booking reference: R3K5HS MARK KAPILYAN I am contacting you urgently regarding my flight from Mumbai to Athens via Dubai, which was purchased through your agency. I am currently in Sri Lanka and was scheduled to fly today to Mumbai in order to connect to my flight to Athens. However, I have just been informed that a visa is required to enter India, and the visa processing time is a minimum of two days, which I unfortunately do not have. I attempted to modify the departure city through your system, but this option is not available. I have also been unable to reach you by phone. I kindly request your urgent assistance in checking whether it is possible to change the departure city from Mumbai to Sri Lanka instead. I understand that a fare difference or change fee may apply, and I am willing to pay any additional costs required. I would greatly appreciate your prompt response, as the flight is scheduled soon. Kind regards, | 02/03/2026 בשעה 09:02 |
| omri miller | שלום, יש לנו טיסה מחר מפוקט לדובאי ומדובאי לישראל. לא קיבלתי מכם כל מייל, ואני לא מצליח להזמין מחדש את הטיסה כפי שביקשתם באתר שלכם. אנחנו משפחה של שבעה אנשים. מספר ההזמנה שלי הוא LWGMN6. תודה, עמרי מילר. | 01/03/2026 בשעה 10:22 |
| Moral benshabath | Hi, my flight number R3QWHN has cancelled. I want to rebook. I cannot get refund because the credit card I paid with no longer exist. I can’t get you on the phone and you do not have a WhatsApp service so I need to talk with someone. | 01/03/2026 בשעה 09:28 |
| Noa Shoel | Dear Emirates Customer Service, I hope you are well. I am writing regarding my booking reference HH38F2. I would like to change my return flight from Bangkok to Tel Aviv to an earlier date, preferably within the coming week. However, when I try to modify my booking online, the system does not allow me to change the flight to any available date. Could you please assist me with making this change and advise what options are currently available, including any fare difference or additional fees? I would appreciate your urgent assistance. Thank you very much. Kind regards, Noa Shoel ... Ask anything | 28/02/2026 בשעה 20:24 |
| Magal eli | Hello, my son has a flight today 7sfw5w from Phuket to Abu Dhabi and onward to Tel Aviv, he wants to advance the onward flight and add the difference. How can this be done? thanks | 28/02/2026 בשעה 00:19 |
| orly yacoby halifa | שלום רב לשירות הלקוחות של חברת אמירייטס, אני פונה אליכם בעקבות עיכוב בטיסה מתל אביב לדובאי שגרם לי להחמיץ את טיסת ההמשך שלי לפוקט. אשמח לטיפולכם בנושא. בברכה, Orly Yacoby Halifa | 24/02/2026 בשעה 13:19 |
| Peer moshe | אחור בטיסה של יותר מ4 שעות טיסה EY596 בתאריך 3/2/2026 היה צריך לצאת בשעה 0700 יצאה ב1150 וגם טיסת המשך השתנה והגענו לנמל תעופה בנגלור בהודו לפנות בוקר אני מצרף תלונה בשמי פאר משה ואשתי רונית עליזה ובשם החברים משפחת פרידמן ישראל ובטי משפחת לוי יורם והני בשם הגברת ברמן נונה והלפרין אסתר והגברת רוטמן אסתר ונגן יעל והגברת שולי ליבוביץ מצרף מכתב תלונה ובקשה לפיצוי | 20/02/2026 בשעה 17:38 |
| Liat monshi | שלום, אני מעוניינת לשדרג את המושבים בטיסה חזור מבנגקוק לדובאי. אשמח לעזרתכם בנושא. תודה, Liat Monshi | 13/01/2026 בשעה 21:50 |
| Hibat darawsha | Subject: Formal Compensation Claim – Denied Boarding During Return Journey Booking Reference: AVVWLZ Dear Sir/Madam, I am writing to submit a formal compensation claim regarding a serious incident that occurred during our return journey with Emirates / flydubai under booking reference AVVWLZ. Our return itinerary was booked as one single confirmed ticket, traveling from Ho Chi Minh City to Tel Aviv via Dubai on 20–21 December. The first return flight EK0393 (Ho Chi Minh City – Dubai) arrived in Dubai as scheduled. However, during the transit at Dubai International Airport, we were unexpectedly informed that there were no available seats on our connecting flight EK2120 (Dubai – Tel Aviv). We were also told that we had not completed check-in, despite the fact that: • The entire journey was issued on one ticket • The flights were operated under a codeshare agreement between Emirates and flydubai • No instructions were provided to complete a separate check-in • Seat availability and passenger protection during transit are the airline’s responsibility As a result, we were denied boarding and rebooked on a later flight, which caused a significant delay. This situation forced us to incur additional expenses, including: • Hotel accommodation • Meals and local transportation • Serious disruption to our work and personal obligations due to the delay This incident was not caused by any fault or negligence on our part. We complied with all travel requirements and arrived on time for our connecting flight. Accordingly, we hereby request: 1. Full financial compensation for the denied boarding and delay 2. Reimbursement of all additional expenses incurred (hotel, meals, transportation) 3. A written explanation clarifying the reason for the denied boarding on a confirmed ticket We expect this claim to be handled in accordance with airline passenger rights and Emirates/flydubai policies. All supporting documents, boarding passes, and receipts can be provided upon request. We look forward to your prompt response and a fair resolution of this matter. Yours sincerely, Hibat Darawsheh On behalf of all passengers | 23/12/2025 בשעה 01:53 |
| kobi | Hello, I am interested in buying flight tickets from Tel Aviv to Bangkok on January 10th at 6:15 PM, takeoff and landing at 12:55 PM. We are a couple with a one and a half year old baby. What is the cost of the tickets including luggage and is the price lower without luggage? How do you choose seats before purchasing tickets? We want to sit with the baby in a wide area by the window. How does it work regarding changing the return date? And regarding luggage, if you want more than one suitcase on the return, how does that work? | 17/12/2025 בשעה 03:57 |
| Iris Rudnitzky | Formal complaint regarding 10 hour flight delay on 12/11 Dear Emirates customer service , I am writing to formally file a complaint regarding my recent flight with Emirates on 12 November ,travelling from Tel Aviv to Bangkok with a layover in Dubai. During the layover in Dubai, the connecting flight was delayed for ten hours due to a technical issue with the aircraft .As a result , were asked to remain seated on the plane for several hours before being taken off and left to wait for additional hours in the airport terminal .The lack of clear communication and the extended waiting time made the experience extremely inconvenient and uncomfortable .This significant delay caused us to lose an entire day of our vacation in Bangkok leading to both financial and personal loss.I kindly request appropriate compensation for this disruption in accordance with Emirates policies and international passengers rights .Thank you for your attention .I look forward to your prompt response . Sincerely Iris Rudnitzky EK2449and EK374 | 06/12/2025 בשעה 19:59 |
| Zemer waiss gabay | Hello Order number G5EEHB ZEMER WAISS GABAY 1. Is it possible to get a crib for a baby (currently 11 months old) For all booked flights? 2. Is it possible to get strollers in the terminal in Israel and Bangkok? 3. Is it possible to ask for help with the children from the ground staff in the terminals? | 29/11/2025 בשעה 11:58 |
| Pomerantz aviv | Tomorrow, November 9, I have a flight from Manila at 23:30, booking number [מספר אשראי צונזר]. Due to the approaching storm, will the flight depart on time? Aviv Pomerantz | 08/11/2025 בשעה 10:50 |
| Limor Ribak | Request for Refund or Future Credit Due to Bereavement | 29/10/2025 בשעה 10:07 |
| Limor Ribak | 29/10/2025 בשעה 10:06 | |
| Daniel | שלום, ברצוני לשאול האם קיים עריסה לתינוק בן 9 חודשים בטיסה מישראל לבנגקוק. תודה, Daniel. | 10/10/2025 בשעה 13:32 |
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