שקיפות צרכנית

בקשה לשירות לקוחות או נציג

We traveled on a Bluebird flight from Israel to Barcelona on 10/12/2025. Unfortunately, upon arrival we discovered that our baggage did not arrive at the destination. This involves a total of 5 suitcases. Additionally, there were no representatives or any service at the Barcelona airport to report the missing baggage, and therefore we were unable to file a loss report on-site. We kindly request your urgent assistance in locating our baggage and delivering it to us as soon as possible. We would also appreciate receiving confirmation that a case has been opened, along with instructions for the next steps and information regarding possible compensation. Passenger Details and Booking Numbers: • Najami Adnan Booking numbers: 50920640 / 50920641 • Omar Booking numbers: 50921671 / 50921672 Contact Details: Phone: [הוסתר] Email: [הוסתר] We would appreciate an update as soon as possible. Thank you,