לפני 3 חודשים בקשה להחזר כספי Dear Customer Service,
I am contacting you again regarding a refund for a cancelled flight
The flight was cancelled, and I received a credit/refund invoice confirming the amount. However, despite several weeks having passed since the cancellation, the refund is still not visible in my WIZZ accoun
I kindly request your urgent assistance in reviewing this matter and providing an update on the status of the refund, including when it was processed and to which account or payment method it was issued.
lease let me know if you require any additional information from my side to proceed.
I have attached a screenshot of the refund invoice for your reference.
Thank you for your prompt attention to this matter.
Dear Customer,
We would like to inform you that, due to the escalated situation in the Middle East, we were required to cancel your flight.
The safety and security of our passengers and crew are our highest priorities. We remain committed to ensuring our customers’ wellbeing and take all necessary steps to guarantee it.
To ensure we provide you with the necessary support due to the cancellation of your flight, please complete the survey , regarding any additional support you may require, such as assistance with reaching your destination. Once you submit the survey, one of our Customer Service Representatives will contact you within 72 hours regarding your options.
Please be aware that if you do not contact us within the next 72 hours, we will assume that you do not require any further assistance, whether related to hotel accommodations or flight rebooking.
Thank you for your assistance and cooperation.
Kind regards,
Wizz Air Customer Service
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This message is from Wizz Air Hungary Ltd.
Postal address: Lechner Ödön fasor 6., H-1095 Budapest, Hungary
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